FAQ’s

Frequently Asked Questions

FASTag is a re loadable prepaid tag that will be mounted in the middle of your vehicle's front windshield. It enables you to travel hassle-free through Toll Plaza without stopping & applicable toll charges will automatically get deducted from your FASTag wallet. The tag is based on RFID technology and is a part of the Government of India initiative.
FASTag works in a highly user friendly manner, with minimum effort required from your end. Follow the below steps and zip through NHAI Tolls: Step - 1: Post purchase, fix the tag in the middle of your vehicle's front windshield. Step - 2: FASTag is linked to your FASTag Wallet from which the applicable toll amount is deducted. Money can be added to Wallet using UPI or from any bank account. Step - 3: Enter dedicated FASTag lane at NHAI Toll Plaza. Reader at the plaza will read your tag's detail and applicable Toll charges will automatically get deducted from your FASTag wallet.
2.5% Cashback is applicable on all toll transactions done at NHAI plazas for the financial year 2019-20. It is easy to recharge, as you simply need to add money to your FASTag wallet. FASTag will automatically reserve an amount from the same Digital receipt of each transaction available in the passbook section on payment apps. Standing instruction facility to automatically add money to FASTag wallet available You can also avail monthly pass at applicable plazas, with minimal documentation. 24*7 dedicated customer support available. Toll free number is +91 988 507 8469
Activation: FASTag will be activated post validation of the vehicle RC scans, submitted by you. Post activation: A FASTag sub-wallet will be created and loaded with the applicable threshold amount. Delivery*: Tag will be dispatched to your registered address at the time of purchase *Delivery of FASTag is only applicable when you have purchased the tag.
Remove the adhesive strip and put the tag carefully in the centre of your vehicle's front windshield (from inside just behind the rear view mirror). Make sure that the Customer Service toll free number is visible to the driver. Add money to Paytm wallet to facilitate automatic deduction of applicable toll charges at all NHAI toll plazas. Kindly keep the Instructions set attached in the FASTag Welcome kit handy for quick reference * Don't use cello tape or other adhesives in order to avoid inconvenience in Toll Payments.
For Car, Jeep & Van: Tag Cost: Rs. 100 Refundable Security Deposit: Rs. 250 Threshold Amount: Rs. 150* *Threshold amount will be pre-loaded to your FASTag Sub-wallet. For vehicle class other than the above mentioned, please visit myfastag.in or call us on +91 988 507 8469
Please visit "Manage Tags" section in your FASTag sub-wallet to find the list of tags linked to your wallet The below details will be available against each tag: Tag-wise transaction details of all toll payments. Activation status of each FASTag that is linked to your Wallet.
Visit FASTag Re-Charge in menu.
Call us on our Toll free number: +91 988 507 8469 and mention your mobile number against which the tag has been registered along with the Vehicle Registration Number (VRN) or Tag ID. Our Customer Support agent will get in touch with you to confirm the closure of FASTag.
You will need to carry original as well as copy of your KYC document You need to submit the following documents along with the application for FASTag: Registration Certificate (RC) of the vehicle. Passport size photograph of the vehicle owner KYC documents as per the category of the vehicle owner: Individual ID proof and Address proof from the list mentioned, and 1 passport size photograph Driving License PAN Card Passport Voter ID Card Aadhar Card (with address) A valid driving license would be sufficient for Address & ID proof. Corporate Public Ltd./ Private Ltd./ Partnership Proprietorship Certificate of Incorporation/ Partnership Deed/Registration certificate of the firm PAN Card of Proprietor PAN Card of the corporate Address Proof of the Proprietor Photo ID of signing authority Shop Act or other Firm Proof List of Directors with addresses/Name and addresses of Partners Our representative will provide you with an application form, which you need to fill and submit. All required documents for FASTag should be in the name of the owner of the vehicle. If the car owner is not present at the time of application, the driver will need to submit his photo ID proof.
Yes, you will have to use the lanes demarcated for FASTag.
The FASTag sub-wallet gets created automatically and you can check it in the passbook section. Kindly check the sub-wallet in the list of wallets in the passbook section of your Payment apps.
Simply add money* to your Payment Wallet & FASTag Wallet will automatically reserve an amount from it. * Note that FASTag can be used for toll payments only after 20 minutes of adding money to the Payment wallet.
Threshold amount associated with your vehicle type will automatically be added to your FASTag sub-wallet at the time of issuance. You can check the FASTag sub-wallet in the passbook section of your Payment apps.
Please understand that Email id and registered mobile number cannot be changed. If you want to change your Vehicle Registration Number (VRN), please share your vehicle RC scans with us.
Please reach out to NHAI on their Toll free number - 1033 for resolving your issue. If the issue still persists reach out to us on our FASTag Toll free number - +91 988 507 8469 and we will assist you in raising the issue with the relevant authority.
Kindly ensure the following: You have an active tag - you can check it under the "Manage Tags" section in your FASTag sub-wallet. You have a sufficient amount (at least ?150 for Car/Jeep/Van) in your FASTag wallet. If the problem persists, Call us on FASTag Toll-free number - +91 988 507 84698
Please visit "Manage Tags" section in your FASTag sub-wallet: If the tag is in issued state, kindly write to us sharing the RC scans to get it activated.
Please understand that FASTag cannot be transferred to the other party. If you are not going to use the registered vehicle anymore, please ensure the FASTag that you used for the vehicle is closed. If you wish to stop using FASTag, call concerned bank customer care number to raise a closure request.
You can replace your damaged tag with a new one at an applicable charge. Scenarios where you can opt for Tag replacement - Broken windshield, Wear & tear of tag, etc. To raise a replacement request, write to us mentioning your mobile number against which the tag has been registered along with the vehicle registration number or tag ID.
Kindly raise your concern by tapping on the 'Need Help' button from the transaction detail page in your passbook and select a suitable issue from the given categories. We will get back to you with a resolution.
You will have to purchase two separate FASTags for both the vehicles.
The distance between two adjacent NHAI toll plazas must be 60 km as per government rules.
Please share the transaction screenshot and a scanned image of cash payment receipt with us to assist you better.
Kindly make sure your monthly pass has not expired. Also, ensure that the plaza where you completed this transaction is the same plaza that issued the monthly pass. If you still need help, write to us sharing the payment receipt.
The account holder will get an SMS with all the transaction details on his/her registered mobile number as soon as the transaction is being made.
Kindly raise your concern from the 24x7 help section of your Payment apps by selecting 'Fastag' category and a suitable issue. We will get back to you with a resolution.