PART A — Privacy Policy
We will never ask for your UPI PIN, card PIN, CVV, net-banking password, or an OTP that approves a payment. Anyone who asks is not us. Some SBI and NHAI steps send a verification code to your registered mobile. If we need one while handling your request, we tell you exactly what it is for first, and we ask only from +91 90420 10180.
1. Who is responsible for your data
CareAll Digital Services, No. 51/72-74, First Floor, K.A.P Complex, Trivandrum Road, Palayamkottai, Tirunelveli – 627002, Tamil Nadu, decides how your personal data is used for our SBI FASTag services.
Today we follow the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. The duties of the Digital Personal Data Protection Act, 2023 (“DPDP Act”) apply to businesses from 13 May 2027. Under that Act we are the Data Fiduciary, and this policy is already written to meet it.
Once your details reach State Bank of India to issue or service your FASTag, SBI also handles them under its own privacy policy, as the bank that issues and runs your FASTag account.
2. What we collect
| Data | Examples | Why we need it |
|---|---|---|
| Identity | Name, date of birth, photograph, identity document (masked Aadhaar, PAN, driving licence or passport) | The bank’s KYC for issuing a FASTag |
| Contact | Mobile number, email, delivery address | To link alerts to the tag, keep you updated, and deliver the tag |
| Vehicle | Vehicle number, RC details (chassis and engine numbers, class, make, model), vehicle and tag photos | Issuing the correct tag class, and the bank’s vehicle (KYV) checks |
| Website form | Name, mobile number, vehicle number and the service you choose in the Apply form, plus the page and button you used, the website that sent you (for example Google or Bing), and whether you are on a phone or computer | To open your request and contact you |
| Payment | Amount, date, UPI or bank reference | Receipts, accounts, refunds |
| Messages | Your WhatsApp messages, calls and the documents you send | Handling your request and any complaint |
We do not ask for, and do not want, your UPI PIN, card number, CVV, banking passwords or payment OTPs. If an SBI or NHAI step sends a verification code to your mobile while we handle your request, we use it only for that step and do not keep it.
3. Aadhaar
Please share a masked Aadhaar, which shows only the last four digits. You can download one from the official UIDAI website. We do not store full Aadhaar numbers. If you send an unmasked copy by mistake, we delete it once your request is done.
4. How we use it
- to apply for, issue, deliver and service your SBI FASTag;
- to complete the KYC and vehicle checks the bank requires;
- to contact you about your request, a payment or a problem with your tag;
- to keep receipts and accounts as tax law requires;
- to handle complaints and prevent fraud, including misuse of your documents;
- to follow the law, for example a lawful request from the police or a court.
We do not sell your data, share it for advertising, or send you marketing messages unless you have asked for them. You can stop them at any time.
5. Your consent
We use your data because you give it to us to get a service. That is your consent, and it covers only that purpose. Some records, such as receipts and accounts, we must keep by law even after you withdraw consent.
You can withdraw consent at any time by message or email, as easily as you gave it. We then stop using your data for anything that relies on consent. Withdrawal does not undo an application already submitted to the bank, and the bank keeps its own records under its policy.
6. Who we share it with
| Who | What | Why |
|---|---|---|
| State Bank of India, and the systems it uses for FASTag | Your KYC, vehicle and contact details | To issue and service your FASTag |
| A courier, only if something is posted to you | Name, phone number and address | To deliver it |
| Our bank and UPI providers | Payment details | To receive payments and send refunds |
| Service providers we use to work | WhatsApp (Meta), Gmail (Google), our web host (Vercel), the database that stores Apply-form requests (Supabase) | To talk to you, run this website and keep track of your request |
| Website analytics | Google Analytics and Microsoft Clarity (see section 11) | To see how the website is used and fix problems |
| Government, police or courts | Only what the law requires | When there is a legal obligation |
We do not share your data with advertisers or data brokers.
7. How long we keep it
| Record | How long |
|---|---|
| Copies of your documents and photos, and the chat about your request | 2 years after your request is completed, the time within which a consumer complaint can be made. Then deleted, unless a complaint or dispute is still open |
| Receipts, invoices and accounts | As long as tax law requires (currently up to 8 years) |
| Complaint records | 3 years after the complaint is closed |
Paper copies are returned to you or shredded. Digital copies are deleted from our phones, computers and email.
8. How we protect it
- Only our staff who handle FASTag requests can see your documents, and only to do that work.
- Our phones and computers are locked with a password or PIN. Documents are not kept in public or shared links.
- This website is served over an encrypted (HTTPS) connection.
- If a breach puts your data at risk, we will tell you without delay, and report it to the authorities the law names, including the Data Protection Board of India once the DPDP Act applies.
9. Your rights
You can already use these rights with us today. They become legal rights under the DPDP Act from 13 May 2027. You can:
- ask what data we hold about you and who we shared it with;
- have it corrected, completed or updated;
- have it deleted when it is no longer needed for your request or by law;
- withdraw your consent;
- name another person to exercise these rights if you die or cannot act yourself;
- complain to us, and, once the DPDP Act applies, to the Data Protection Board of India if our answer does not settle it.
To use any of these rights, message us on WhatsApp at +91 90420 10180 or email myfastag2000@gmail.com. We may ask you to confirm who you are. We reply within 30 days.
10. Children
Our services are for adults. We do not knowingly collect data from anyone under 18. If a vehicle is registered to a minor, a parent or legal guardian must apply on their behalf.
11. This website: cookies and analytics
- We use Google Analytics (Google LLC) to count visits and see which pages are read. It sets cookies and receives your IP address, browser and device details, and the pages you visit.
- We use Microsoft Clarity (Microsoft Corporation) to see how pages are used — clicks, scrolling and where a page breaks — so we can fix it. It also sets cookies.
- We use them only to improve this website. We do not use them for advertising, and we do not use advertising trackers.
- You can block or delete cookies in your browser settings, or install Google’s opt-out add-on (tools.google.com/dlpage/gaoptout). The website works without them.
- Text fonts are loaded from Google Fonts, so Google receives your device’s IP address when the page loads.
- Like any web server, our host keeps basic access logs (IP address, browser, pages requested) for security.
- The WhatsApp buttons open WhatsApp. What you send there is covered by WhatsApp’s own privacy policy as well as this one.
12. Changes to this policy
If we change how we use your data, we will update this page and the date at the top. If a change affects data you have already given us, we will tell you before it applies.
PART B — Refund Policy
13. Refund Eligibility
We offer refunds under the following circumstances:
| Situation | Refund | Timeline |
|---|---|---|
| FASTag not issued due to our error | Full refund of service fee | 3–5 business days |
| Duplicate payment made accidentally | Full refund of duplicate amount | 3–5 business days |
| Service cancelled before processing begins | Full refund of service fee | 2–3 business days |
| FASTag security deposit (upon account closure) | Full refund via SBI (as per SBI policy) | As per SBI’s timeline |
14. Non-Refundable Items
- Service fees for completed FASTag issuance or updates
- FASTag wallet recharge amounts (these remain in your SBI FASTag wallet)
- Toll charges or NHAI penalties deducted from your wallet
- Service fees where the application was rejected due to incorrect/fraudulent documents submitted by you
15. How to Request a Refund
To request a refund, contact us within 7 days of the service date:
- WhatsApp: Tap to Call / WhatsApp
- Email: myfastag2000@gmail.com with subject line "Refund Request – [Your Vehicle Number]"
Provide your name, vehicle registration number, transaction reference, and reason for refund. We will respond within 2 business days.
16. Contact and Grievance Officer
For privacy questions, data requests or complaints, contact our Grievance Officer, CareAll Digital Services:
- WhatsApp / phone (9 AM – 9 PM): +91 90420 10180
- Email: myfastag2000@gmail.com
- Office landline: 0462 4020688
- Address: CareAll Digital Services, No. 51/72-74, First Floor, K.A.P Complex, Trivandrum Road, Palayamkottai, Tirunelveli – 627002, Tamil Nadu
We acknowledge complaints within 48 hours and resolve them within 30 days.