FASTag accounts more than 3 years old must have their KYC re-validated, and tags more than 5 years old should be replaced (a FASTag rule rolled out from 2024). If KYC or KYV stays pending, the bank can suspend the tag: it stops working at toll plazas, and a missed deduction at a barrier-free plaza becomes an e-notice.
🪪 Types of FASTag KYC Update We Handle
Due for accounts older than 3 years. Involves a live video call with the bank. We coordinate the complete process.
Update or correct the identity document linked to your FASTag account — Aadhaar or PAN card.
Change or correct the registered mobile number linked to your SBI FASTag for SMS alerts and OTP.
Correct or update vehicle registration certificate details linked to your FASTag account.
FASTag deactivated due to pending KYC? We restore the account after completing the required verification.
Complete initial KYC submission for new SBI FASTag issuance — Aadhaar, PAN, RC and photo.
📄 Documents Required for FASTag KYC
For Video KYC (V-CIP): You will need a smartphone with a working front camera and internet connection for the live video call with the SBI representative. We guide you through the full process.
⚡ Why KYC Must Not Be Delayed
- A FASTag with expired or pending KYC may be deactivated by SBI — it will stop scanning at all NHAI toll plazas
- A deactivated FASTag means paying twice the toll in cash, or 1.25 times by UPI; at a barrier-free plaza you get an e-notice instead
- An e-notice left unpaid for 15 days is recorded against the vehicle
✅ Our KYC Update Process — What to Expect
Send your RC, Aadhaar/PAN, and photo to our WhatsApp
We submit and coordinate the KYC with SBI — including scheduling Video KYC if needed
We confirm once SBI marks your KYC complete
❓ FASTag KYC Questions
My FASTag still works at toll — do I still need KYC update?
Yes. SBI is rolling out deactivations in batches throughout 2026. Your FASTag may work today and stop working next week if KYC is not updated. Proactive KYC update prevents disruption.
How do I know if my FASTag KYC is expired or pending?
WhatsApp us your vehicle number — we check your FASTag account status and tell you whether KYC re-validation is pending. You can also check via the SBI YONO app → FASTag section → KYC Status.
Can KYC update be done without visiting an SBI branch?
Yes. We process KYC updates remotely — you send documents via WhatsApp and Video KYC is completed over video call. No branch visit required.
My FASTag was deactivated due to KYC — can it be restored?
Yes. Completing the pending KYC update restores a deactivated FASTag account. We handle it as fast as possible once the KYC is submitted. WhatsApp us your vehicle number immediately for assessment.
Get Your FASTag KYC Updated Today
Send your vehicle number on WhatsApp — we check your KYC status and handle the complete update process as fast as possible.
WhatsApp: 90420 10180Related: E-Notice Help · MLFF Guide · Annual Pass · All Services